Tuesday 1 October 2013

Health board fails to fix IT problem

Source BBC News@ tienganhvui.com


Hospital wardThe problem could have affected appointments at up to 10 major hospitals


Technical staff at Scotland's largest health board have failed to resolve a major IT problem overnight.


Hundreds of outpatient appointments and a number of operations had to be postponed on Tuesday after computer systems failed.


NHS Greater Glasgow and Clyde said specialists worked through the night in an effort to resolve the issue.


The computer failure has affected staff access to clinical and administrative systems.


The health board has said, however, that a "fix" should ensure that chemotherapy patients are not affected.


The health board apologised to patients and said all appointments would be rescheduled.


In total, 288 outpatient appointments, four planned inpatient procedures, 23 day surgery cases and 40 chemotherapy sessions were postponed.


There was also some delay in calls to the switchboard being answered.


The problem may have affected up to 10 major hospitals across the health board area.


But emergency operations were not compromised - neither were community services.


A statement from the health board issued at 06:28 on Wednesday said: "Despite the best efforts of our IT technical staff who have worked throughout the night we have as yet been unable to resolve the problem.


"We have however been able to put in place a fix which we believe will ensure that chemotherapy patients are not affected by the continued IT issue.


"Unfortunately however there will still be some patients whose planned appointments today will be affected and we are currently in the process of assessing which patients this will impact upon. As soon as this has been identified we will contact the patients direct.


The statement added: "We are continuing to work to get the system back on line as soon as possible and would like to apologise again to those patients who have been inconvenienced."





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