03:17
Tieng Anh Vui
The BBC has spent almost £5m on three inquiries set up in the wake of the Jimmy Savile scandal.
The corporation's annual report revealed the Pollard Review, which looked into Newsnight's dropped investigation into Savile, cost £2.4m.
BBC Trust Chairman Chris Patten said the organisation was determined to learn lessons from the past year.
Director-General Tony Hall admitted the BBC was not the "steward of public money" it should have been.
Lord Hall, who started in the job four months ago, said further steps were needed to ensure the BBC was better run and more efficient.
Analysis
A year of "some incredible highs and some desperate lows" was the verdict of the BBC's Chairman, Lord Patten.
The most notable high was the Olympics watched by 90% of the population, it is the lows, however, that have dominated the headlines.
The crisis surrounding Jimmy Savile, the executive payoffs, and the £98 million loss on the failed DMI technology project cast a gloom over this year's annual report.
Trust in the BBC did take a knock but appears to be recovering though it's not back to where it was a year ago.
But when you dig in to the report the public's views of the corporation is not the same as its views of the programmes.
Figures that record appreciation of the output have risen again this year from 82.6 to 83.1, Top Gear has become the world's most watched factual programme, Dr Who is now seen in more than 200 territories.
The BBC is also promising cultural change in the way it is managed, trying to make it less bureaucratic. New management may be interesting for the BBC's staff but for the public the announcement that Mishal Husain will be joining Radio 4's Today Programme will probably be more interesting.
The BBC has long said it wanted more women to present on the Today Programme. It's getting there, eventually.
The breakdown of the costs of the Pollard Review showed that the £2.1m costs (excluding tax and VAT) included £893,500 to lawyers Reed Smith and £492,436 for the BBC's "external legal support".
In addition, witnesses' legal costs totalled £391,120.
The Pollard Review was set up by the BBC to decide if there were management failings over Newsnight's axed Savile investigation in 2011.
The report, headed by former head of Sky News Nick Pollard and published in December 2012, concluded the decision to shelve the investigation was "seriously flawed" but "done in good faith".
The report dismissed claims the programme was dropped to protect tribute shows to Savile and found no evidence of a cover-up, but was highly critical of BBC bosses in describing "chaos and confusion" and "leadership in short supply".
Further reviews
Aside from the Pollard Review, the Respect at Work Review by Dinah Rose QC was published in May; and Dame Janet Smith's review into the culture and practices of the BBC during the Savile years will come out later this year.
The cost of all three inquiries up to 31 March 2013 was £4.9m.
According to the annual report, public trust in the BBC, which was hit by the Jimmy Savile scandal and the Newsnight crises, had now recovered to previous levels.
It said the BBC continued to reach 96% of the population every week - with audiences consuming an average 19 hours of content weekly.
The report also highlighted the success of the BBC's Olympic coverage. The 2,500 hours of television coverage reached 90% of the population - the highest audience for any event since measurements began.
"This has truly been a year like no other, with some incredible highs and some desperate lows," said Lord Patten. "In both, there are lessons we must learn."
He welcomed Lord Hall's plans to reform the BBC's "management culture" - one of the actions required by the BBC Trust following the Pollard Review.
The report also highlighted the BBC's failed £100m Digital Media Initiative - which was halted last autumn having never become fully operational.
Lord Hall said: "From redundancy payments to the failed DMI project, the BBC has not always been the steward of public money it should have been.
"This is changing and we now need to take further steps to ensure the BBC is better run and more efficient".
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